FAQ

Diagnostic and medical treatment

1. – How can I become a patient at Sanoviv?

The first step would be to fill out an online medical history form so we may evaluate your case and determine if you are a candidate and also to indicate which of our programs is the most suitable for your case. Once you complete the form our admissions representative will call you within 48 business hours to do follow up.

The second step is optional and consists of a medical phone consult with our admissions doctor who will explain possible treatment options with you. The admissions doctor will be the one to approve your admission. After having the approval of the admissions doctor you will be ready to book your reservation.

2. – How much notice time do I need to book a reservation?

We recommend that you book a reservation at least two to three weeks before your desired arrival day to make sure there is an opening.  Rooms fill up quickly, so please call early to make sure you are able to get in.  Your admissions person can assist you in finding the best available dates.

3. – What do I need in order to book a reservation?

Admissions will request a minimum $500 USD deposit with a credit card when you make your reservation. Some people prefer to put down 50% or even all of the cost of their program so they don’t have to worry about it later. The $500 deposit is not refundable, but is fully transferable to another date or person.

4. – Do you accept arrivals any day of the week?

We have set specific arrival days for our various programs.  Medical patients can make their reservation to arrive any day of the week.  If possible, it’s best to arrive on a Sunday, Monday, Tuesday or Wednesday.  Some non-medical programs have specific start dates.  Please check with your admissions person for details.

5. – When do I need to pay in full for my program?

Complete payment is required 30 days before arrival. Or, if you are making your reservation less than 30 days in advance, full payment is due when you make your reservation.

6. – What payments methods do you accept?

We accept credit cards (Visa, Master Card and Discover), bank’s cashier’s check, and wire transfers only.

7. – Where is Sanoviv located?

Sanoviv is located just South of Rosarito Beach, Baja California, Mexico, approximately a 60-minutes drive from the San Diego International Airport in California, USA.

8. – Do you provide transportation?

Your Sanoviv program includes transportation to and from locations within the San Diego area, including the airport, bus station, train station, San Diego Convention Center, and specific San Diego hotels. Our shuttle hours are 9am to 5pm, however other times may be arranged if circumstances require.

9. - May I bring a friend or a family member with me?

Yes. Guests on a medical program are allowed (and encouraged) to have one companion. The companion fee is only $100 USD per day. Companions share the room with the patient (a separate bed for the companion is available). Meals and clothing are included and companions have access to the pools, sauna and all of the regular classes we have available at Sanoviv.  We do not permit companions for guests who are on a healthy retreat, education, or other non-medical program.  In these instances, friends and family are welcome to join the retreat at the regular program price, based on availability.

10. – Do I need a passport to go to Mexico?

USA and Canadian citizens will require a passport. Most other nationalities require a passport, plus a US Visa or Mexican Visa. For more information, or to check the requirements in your country, please contact the Mexican consulate to learn the requirements to enter Mexico.

11. – Does Sanoviv take insurance?

Sanoviv does not directly deal with insurance companies because most insurance companies will not accept direct billing from facilities outside their home country.  However, many companies do pay for international medical services. The only way to know for sure is to contact your insurance company and read your insurance agreement.   If you have health insurance, please check with your insurance company to see if they pay for treatments in Mexico.  If they do, you will pay for your Sanoviv treatments in advance, then after you are discharged from Sanoviv, submit the bill to your insurance company for reimbursement. Please request the appropriate forms from our accounting department during your Sanoviv stay.

Most people submit these claims on their own.  Others use a 3rd party medical billing company to assist with this process.  Medical billing companies will often prepare your records, add medical coding for your home country, and file the claim to your insurance company. They follow up with your insurance company to track the claim and respond to inquiries.  Most of these companies charge a percentage of your reimbursement.  We don’t recommend or endorse specific companies.  They can be found by typing “insurance billing agency” into any search engine.  Please do your own research to make sure you are dealing with a reputable company.

For guests from the USA, here is a sample company that some Sanoviv guests have successfully used in the past:

  • AMERICAN MEDICAL HEALTH ALLIANCE (AMHA)
  • Toll-Free: (800) 221-0817
  • Contact Person: Alex Lopera
  • Website: www.amhabilling.com
  • Email: alex@amhabilling.com
  • If you have private insurance and have paid out-of-pocket for your medical expenses at Sanoviv Medical Institute, American Medical Health Alliance can potentially help you obtain a reimbursement for some of your treatments. Since 2007 AMHA has worked with patients who have Lyme disease, cancer, or other ailments, who did not even think their insurance could be an option. Keep in mind every insurance company is different and there are no guarantees of a successful insurance payment. Each insurance company sells many different policies and each policy will have a different benefit structure. That said, we have successfully collected thousands of dollars for Sanoviv patients. For a FREE evaluation of your insurance and to discuss how the process works contact AMHA directly at 1-800-221-0817.

12. – Does Sanoviv offer financing to help me cover the cost of my program?

At Sanoviv, we focus on what we do best – helping you achieve your optimal health. We do not have a lending license that would permit us to  offer loans, nor do we have direct access to foundations or other grants, although we encourage you to research what may be available in your local area. Some guests have had successful fundraisers with family and friends. If you need additional financing assistance, we recommend that you contact your local bank or credit union.  They will typically have the best rates and terms available.

Many of our guests have found that the best way to finance their medical treatments at Sanoviv is to have a fundraiser, requesting help from family, friends, and associates.  Please ask your admissions representative for suggestions on how to do this.

Some of our guests have worked with the following finance companies.  These companies are not associated with Sanoviv and Sanoviv does not receive a fee for their services.

In the US:

United Medical Financing – They offer flexible terms, fast turn-around, and funding is directly to the patient.  Please contact your Sanoviv admissions coordinator for details. Here is a link to the application:
https://www.unitedmedicalcredit.com/start-an-application/?pid=001E000001JE64W

United Medical Financing

United Medical Financing

 

Life Credit Company – If you have any type of life insurance policy with a death benefit of $100,000 or larger, Life Credit might be able to get you the funds you need today to pay for your cost of care. To learn more, click on the banner below, or visit Life Credit at:
http://www.lifecreditcompany.com

Life Credit Company

Life Credit Company

In Canada:

Medicard at https://www.medicard.com/credit_application.php Choose your ideal terms from 6 months to 5 years. Medicard will pay Sanoviv directly.

13. - Do you accept children as patients?

The minimum age required to be a patient or guest at Sanoviv is 16.

14. – What amenities are included in my room?

Each room is an oceanfront suite including a large balcony overlooking the Pacific Ocean. The living area of the room includes a couch and love seat, along with a queen size bed. A television is included in each room, with limited access to certain channels, so that you are not distracted from your detoxification and treatment. Specific suites include a companion room that consists of a single size bed, desk and closet. A large, private bathroom is included in each suite.

15. – Can I leave the Sanoviv premises during my scheduled program?

Sanoviv guests and their companions are required to stay on site and enjoy the many amenities that are offered.

16. – Do I have access to e-mail/computer?

Yes. We have computers with internet access available for you in a special room, allowing you to utilize these tools and yet minimize electromagnetic interference with your healing. You may also choose to bring your laptop.

Terms of Use Agreement

Use of this website constitutes your acceptance of these Terms of Use. This Agreement describes the entire terms and conditions for use of Sanoviv.com.

Content Use and Ownership

All content on Sanoviv.com is copyrighted and you are not permitted to copy images, text, video, or other content from Sanoviv.com to be published or broadcast in any form, whether print or electronic, in any media or website. You may browse, print, and use the information for your own personal use only. All Sanoviv.com content is owned by AMAREVITA S. de R.L. de C.V., dba: Sanoviv Medical Institute, located in Baja California, México. By using this website, the user specifically agrees to be bound by the laws of Baja California, México and to be subject to the jurisdiction of the courts of the city of Playas de Rosarito, Baja California, México, expressly waiving any other jurisdiction or venue which may correspond to the user’s physical location when accessing the content, or for any other reason. Data collected at Sanoviv.com is handled according to our Privacy Notice and Policy, also available at Sanoviv.com.

Health or Medical Information

Sanoviv.com contains information about health practices or medical services that may be available at Sanoviv Medical Institute, located in Baja California, México. This content is for information/educational purposes only and is not intended to be used as a substitute for medical advice. Information contained on Sanoviv.com is not intended to be used to prevent, diagnose, treat, or cure any illness or condition. Recognizing that healthcare is an inexact science, Sanoviv does not guarantee any specific outcomes or results. Therefore, nothing on this website shall be construed as offering a promise or expectation of any result or outcome. Patient testimonials or stories shall in no way imply that your results will be similar. Individual results very from person to person.

Intended Audience

Sanoviv.com is an informational website that is primarily intended for residents or visitors of Baja California, México. Users who access this information in areas outside of Baja California, México specifically understand and acknowledge that services described may not be available in the area where they reside, and that accessing this information in no way represents a solicitation or recommendation to receive services that may not be available in their area. Information about medical treatments, diagnostics, or services should in no way be considered an attempt to practice medicine online, or in any jurisdiction other than Baja California, México. Patients who choose to travel to Baja California, México, will then be under the jurisdiction of the local laws.

Trade Name

The trade name “Sanoviv Medical Institute” along with Sanoviv trademarks, logos, and banners are the property of AMAREVITA S. de R.L. de C.V. You may use the name Sanoviv only in connection with links directed to a location within Sanoviv.com. You may not use our trade name “Sanoviv” or any other word or phrase combination which may be interpreted as use of our trade name.

Limitation of Liability

We will not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Agreement, even if we have been advised of the possibility of such damages. While we make every effort to verify the accuracy of our information and content, we will not be liable for errors or misrepresentations which may be present.

Disclaimers

We make no express or implied warranties or representations with respect to the use of information contained on Sanoviv.com. In addition, we make no representation that the operation of our site or sites will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. The laws of Baja California, México will govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the courts of the city of Playas de Rosarito, Baja California, México, and you irrevocably consent to the jurisdiction of such courts. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement. By browsing, viewing, or using Sanoviv.com in any way, you acknowledge that you have read this agreement and agree to all its terms and conditions.

Privacy Notice and Policy Statement

Dear owner of personal data:

 
This Privacy Notice (hereinafter the "Privacy Notice") is given in compliance with Article 3 section VI, 9, 15, 16, 17 and other applicable provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the "Law"), to inform you about your rights relating to the management, update, transfer and control of personal data, including sensitive personal data (hereinafter "Personal Data") held by the responsible organization identified below.
 

RESPONSIBLE ORGANIZATION IDENTIFICATION:

 
Name: AMAREVITA S. de R.L. de C.V. (hereinafter "AMAREVITA" and/or "Responsible")
Address: KM. 39 39 Carretera Libre Tijuana-Ensenada, sin número Playas de Rosarito, Baja California, C.P. 22710, en los Estados Unidos Mexicanos.
 

GATHERING AND USE OF PERSONAL DATA.

 
AMAREVITA gathers Personal Data when you fill a contact form online, request a medical consultation, or communicate with an admissions representative. When you do so, AMAREVITA gathers the following personal data: full name, nickname, gender, date of birth, full address, occupation, phone numbers contact, skype account, e-mail address, payment information, marital status, language, clothing size, transportation or travel information, name, phone and relationship of a person to contact in case of emergency, as well as information about how you heard about AMAREVITA. Likewise, AMAREVITA gathers the following sensitive personal data:: race, religious preferences, summary of medical history, health status, medical diagnoses, medical tests, medical treatment history, physical status, mental illness history, mental status (including whether or not you have ever been hospitalized for mental or emotional problems), allergies, dietary needs, infectious illnesses, and your exposure to current or past use of medications or supplements, including use of alcohol, tobacco or drugs, and family medical history.
 
When you have medical consultations and answer questions about your medical history, we save all your answers in Promedicis (our electronic health record system). If you provide copies of medical records, they may be stored electronically, on paper, or in another media format.
 
AMAREVITA uses, manages and stores your Personal Data. This use of your Personal Data is intended for the following purposes: (I) To fulfill your request for health services, (II) To provide medical advice; (III) To contact you after departure for follow up; (IV) To inform you about special, events, and new products, (V) To create your Medical Records and process them in compliance with health regulations, (VI) for statistical and internal reporting, and (VII) To issue charges to your bank card when applicable.
 
The purposes indicated on the Subsections (I), (II), (III), (V), (VI) and (VII) are those which give origin and are necessary for the existence, maintaining and compliance regarding the relationship between you and AMAREVITA.
 
The purpose indicated in Subsection (IV) is for merchandising, publicity and commercial prospection.
 

AUTHORIZATION, TRANSFER AND DISCLOSURE OF PERSONAL INFORMATION

 

By signing this document, whether by hand, electronic signature, or authorization granted by any other authentication mechanism implemented by the Responsible for such effect, in compliance with article 9 of the Law, you authorize AMAREVITA to gather, store, process, and transfer your Personal Data only to affiliated organizations of the medical industry or sector, for purposes strictly necessary for your medical care. AMAREVITA may send your Personal Data to third parties only when (I) We have your consent thereon, (II) They are essential for the prevention, diagnosis, or treatment of any medical condition or delivery of health services and you are unable to grant the consent due to a medical condition, as established by the Health regulations and other applicable legal provisions, and that such data processing is performed by a person subject to professional security or equivalent obligation, or (III) By a court order or administrative authority order.

 

In accordance with Mexican law, we maintain an official medical file in Spanish for each patient admitted to AMAREVITA. This official document may not be released to the patient, or any other parties, unless required by a court order, or from administrative authority, in the jurisdiction of Playas de Rosarito, Baja California, Estados Unidos Mexicanos. Patients may have access to medical test results, doctor discharge notes, and doctor recommendations, but they may not have access to the full official medical file.

 

UPDATES, ACCESS, AND PREFERENCES

 

In accordance with the provisions of the Law, you have the right to request Access to, Update (where inaccurate or incorrect), Cancel, or Oppose (where applicable) your Personal Data provided to AMAREVITA, object to the processing of your Personal Data, or Revoke the consent granted in accordance with the mechanisms provided by Law and that AMAREVITA has implemented, in which case we request you to contact the AMAREVITA´s Responsible Personal Data manager in writing by email or mail, as outlined below:

Name: AMAREVITA S. de R.L. de C.V.

Attention: Responsable de Manejo de Datos Personales

Address: Km.39 Carretera Libre Tijuana-Ensenada sin número, Playas de Rosarito, Baja California, C.P. 22710, Estados Unidos Mexicanos.

Phone Number: 52 (661) 614 9200

Email address: aftercare@sanoviv.com

 

PRIVACY NOTICE

 

Please note that in order to process a request to access, update, cancel or revoke your personal data, the request must contain and be accompanied by at least the following: (I) The holder’s name and address or other means to respond to your request, (II) Documents that prove your identity or, where applicable, proof of legal representation on your behalf, (III) The clear and precise description of the personal data which you want to realize any of the above actions, and (IV) Any other item that facilitates the location of the personal data.

 

Once the request is made, AMAREVITA will issue a written response, in the terms provided by the Law, and in case it does not reply, or the reply is not satisfactory, you have the right to appear before the National Institute of Transparency, Access to Information and Protection of Personal Data to request its intervention. Also, note that requests for deletion, modification, or access to medical or clinical records cannot be carried out under the provisions of the Health Law because AMAREVITA is obligated to keep these records active and confidential in our database for the term provided by Health Law for that purpose. AMAREVITA will allow you to update your personal information, not including medical records, including whether you want AMAREVITA to contact you about services and new offers.

 

SECURITY

 

AMAREVITA, in accordance with the Law, will establish and maintain appropriate administrative, technical, and physical strategies designed to protect your Personal Data against damage, loss, alteration, destruction, or unauthorized access. To make your personal data secure, as well as our medical and clinical records, we have implemented a system that provides access only to users and computers with valid passwords and credentials.

 

CHANGES TO THIS PRIVACY NOTICE

 

AMAREVITA may amend this privacy notice from time to time. If we make any substantial changes to the way we use your Personal Data, we will notify you by posting a prominent announcement on our web page or by email notification to the email address you provided to us.

Aviso de privacidad y declaración de política

 

Estimado propietario de la información personal:

 

Este Aviso de Privacidad (en adelante, el "Aviso de Privacidad") se otorga de conformidad con el Artículo 3 fracción VI, 9, 15, 16, 17 y otras disposiciones aplicables de la Ley Federal de Protección de Datos Personales en Posesión de los Particulares (en adelante la "Ley"), para informarle acerca de sus derechos relacionados con la gestión, actualización, transferencia y control de sus datos personales, incluyendo datos personales sensibles(en adelante, "Datos Personales") mantenidos por la organización responsable identificada a continuación.

 

IDENTIFICACIÓN DE LA ORGANIZACIÓN RESPONSABLE:

 
Nombre:: AMAREVITA S. de R.L. de C.V. (en adelante "AMAREVITA" /o "Responsable")
Domicilio:: KM. 39 Carretera Libre Tijuana-Ensenada, sin número Playas de Rosarito, Baja California, C.P. 22710, en los Estados Unidos Mexicanos.

 

 

RECOPILACIÓN Y USO DE LOS DATOS PERSONALES.

 

AMAREVITA recopila de Usted Datos Personales cuando usted llena un formulario de contacto en línea, solicita una consulta médica o se comunica con un representante de admisiones. Cuando lo hace, AMAREVITA recopila de usted Datos Personales generales consistentes en; nombre completo, sobrenombre, genero, fecha de nacimiento, domicilio completo, ocupación, números telefónicos de contacto, cuenta de Skype, dirección de correo electrónico, información de medios de pago, estado civil, idioma, talla de vestimenta, información relevante de transportación o viaje, nombre, datos de contacto y tipo de relación con terceras personas que puedan ser contactadas en caso de emergencia, e información sobre como escucho de AMAREVITA. Asimismo, AMAREVITA recopila de usted datos personales sensibles, consistentes en: raza, preferencias religiosas, resumen de historial médico, estado de salud actual, diagnósticos médicos, exámenes médicos, historial de tratamientos médicos, estado físico, historial médico sobre enfermedades mentales, estado mental (incluyendo si usted ha sido o no hospitalizado por problemas mentales o emocionales), alergias, necesidades dietéticas, enfermedades infecciosas, y su exposición a las mismas, uso de medicamentos o suplementos, incluyendo la ingesta de alcohol, tabaco, o alguna droga, y el historial médico de su familia.

 

Cuando tiene consultas médicas y responde preguntas sobre su historial médico, guardamos todas sus respuestas en Promedicis (nuestro sistema de registro de salud electrónico). Si usted provee copias de registros médicos, estos pueden ser guardados electrónicamente, en papel, o en cualquier otro formato.

 

AMAREVITA utiliza, gestiona y almacena sus Datos Personales. Este uso de sus Datos Personales está destinado a los siguientes propósitos: (I) Cumplir con su solicitud de servicios de salud, (II) Proporcionar asesoramiento médico; (III) Ponerse en contacto con usted después de su partida para el seguimiento; (IV) Para informarle sobre eventos especiales y nuevos productos, (V) Crear su Registro Médico y procesarlos de acuerdo con las regulaciones de salud, (VI) Para reportes estadísticos e internos, y (VII) Emitir cargos a su Tarjeta bancaria cuando sea aplicable.

 

Las finalidades indicadas en los incisos (I), (II), (III), (V), (VI) y (VII) anteriores, son aquellas que dan origen y son necesarias para la existencia, mantenimiento y cumplimento de la relación jurídica entre Usted y AMAREVITA.

 

La finalidad indicada en el inciso (IV) es aquella utilizada para fines mercadológicos, de publicidad y prospección comercial.

 

AUTORIZACION, TRANSFERENCIA Y DIVULGACION DE INFORMACION PERSONAL.

 

Al firmar este documento; ya sea a mano, con firma electrónica o autorización otorgada por cualquier otro mecanismo de identidad implementado por el Responsable, para tal efecto de conformidad con el artículo 9 de la Ley; autoriza a AMAREVITA a recopilar, almacenar, procesar y transferir sus Datos Personales sólo a organizaciones afiliadas de la industria y sector médico para fines estrictamente necesarios para su atención médica. AMAREVITA podrá enviar sus Datos Personales a terceros solamente cuando; (I) Tengamos su consentimiento al respecto, (II) Sean esenciales para la prevención, diagnóstico o tratamiento de cualquier condición médica o prestación de servicios de salud y Usted no pueda otorgarnos el consentimiento debido a alguna condición m&emedica;dica, de acuerdo a lo establecido en los reglamentos de salud y otras disposiciones legales aplicables, y que dicho procesamiento de datos sea realizado por una persona con garantía profesional o equivalente, y (III) Por Orden judicial o de Autoridad Administrativa.

 

De acuerdo a las leyes mexicanas, nosotros guardamos un archivo médico oficial en español para cada paciente admitido a AMAREVITA. Este documento oficial no puede ser entregado al paciente, o a terceros, al menos que sea requerido por una orden judicial, u otra autoridad administrativa, en la jurisdicción de Playas de Rosarito, Baja California, Estados Unidos Mexicanos. Los pacientes tienen acceso a los resultados de sus exámenes médicos, el alta del médico y las recomendaciones del médico, pero no tienen acceso al archivo médico completo oficial.

 

ACTUALIZACIONES, ACCESO Y PREFERENCIAS.

 

De acuerdo con las disposiciones de la Ley, Usted tiene el derecho de solicitar el Acceso a; Actualizar (cuando sea inexacto o incorrecto), Cancelar (si procede) sus Datos Personales proporcionados a AMAREVITA, Oponerse al procesamiento de sus Datos Personales, o Revocar el consentimiento otorgado de acuerdo con los mecanismos previstos por la Ley y que AMAREVITA ha implementado, en cuyo caso le pedimos que se comunique con el responsable de AMAREVITA por teléfono, por correo electrónico o por escrito como se indica a continuación:

Nombre: AMAREVITA S. de R.L. de C.V.

Atención: Responsable de Manejo de Datos Personales

Domicilio: Km.39 Carretera Libre Tijuana-Ensenada sin número, Playas de Rosarito, Baja California, C.P. 22710, Estados Unidos Mexicanos.

Número telefónico: 52 (661) 614 9200

Correo Electrónico: aftercare@sanoviv.com

 

AVISO DE PRIVACIDAD.

 

Tenga en cuenta que los requisitos para realizar una solicitud de Acceso, Actualización, Cancelación o Revocación de sus datos personales deberán contener e ir acompañados de al menos, lo siguiente: (I) El nombre y la dirección del titular y otros medios para responder a su solicitud, (II) Documentos que prueben su identidad o en su caso, prueba de representación legal en su nombre, (III) La descripción clara y precisa de los Datos Personales que desea realizar a cualquiera de las acciones anteriores, y (IV) Cualquier otro elemento que facilite la localización de los Datos Personales.

 

Una vez realizada la solicitud, AMAREVITA emitirá una respuesta por escrito, en los términos previstos por la Ley, y en caso de que no responda, o si la respuesta no es satisfactoria, usted tiene derecho a acudir ante el Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales a solicitar su intervención. Asimismo, tenga en cuenta que las solicitudes de supresión, modificación o acceso a los registros médicos o clínicos no pueden llevarse a cabo de conformidad con las disposiciones de la Ley de Salud porque AMAREVITA está obligado a mantener estos registros activos en nuestra base de datos durante el plazo previsto por la Ley de Salud, para ese propósito AMAREVITA le permitirá actualizar su información personal, sin incluir los registros médicos, incluyendo, si desea; que AMAREVITA se comunique con usted acerca de los servicios y las nuevas ofertas.

 

SEGURIDAD

 

AMAREVITA, de acuerdo con la Ley, establecerá y mantendrá estrategias administrativas, técnicas y físicas apropiadas diseñadas para proteger sus Datos Personales contra daños, pérdida, alteración, destrucción o acceso no autorizado. Para proteger sus Datos Personales, así como nuestros registros médicos y clínicos, hemos implementado un sistema que proporciona acceso sólo a usuarios y procesadores con contraseñas y credenciales válidas.

 

CAMBIOS A ESTE AVISO DE PRIVACIDAD.

 

AMAREVITA puede reformar el aviso de privacidad política de tiempo en tiempo. Si realizamos cambios sustanciales en la forma en que utilizamos sus Datos Personales, le notificaremos publicando un anuncio en nuestra página de internet, así como una notificación por correo electrónico a la dirección de correo electrónico que usted nos proporcionó.