Privacy Notice

Dear owner of personal data:

This Privacy Notice (hereinafter the “Privacy Notice”) is given in compliance with Article 3 Section VI, 9, 15, 16, 17 and other applicable provisions of the Mexican Federal Law on protection of personal data held by non-government organizations (hereinafter the “Act”), to inform you about your rights relating to the management, update, transfer and control of confidentialpersonal data (hereinafter “Personal Data”) held by the responsible organization identified below.


  Name: MEDICIS, S.C. (hereinafter “Medicis and/or Responsible”) Address: Km. 39 Carr. Libre Tijuana-Ensenada, Playas de Rosarito, B.C., México.


  • Medicis collects personally identifiable information when you fill out a Contact Form online, request a medical Medical Consultation, or communicate with an admissions representative.
  • When you do so, we ask for confidential information such as your name, address, email address, phone numbers, race, allergies, payment information, medications and drugs you are or have been taking, health background, and current state of health.
  • When you have medical consultations and answer questions about your medical history, we save all your answers in Promedicis (our electronic health record system).
  • Medicis uses, manages and stores your Personal Data, both general and confidential.  This use is intended for, but not limited to, the following purposes: (i) to fulfill your requests for health services, (ii) to provide medical advice; (iii) to contact you after departure for follow up; (iv) to inform you about specials, events, and new products, (v) to create your Medical Records and process them in compliance with health regulations, (vi) for statistical and internal reporting, and (vii) to issue charges to your bank card when applicable.


By signing this document, whether by hand, electronic signature, or authorization granted by any other authentication mechanism implemented by the responsible for such effect, in compliance with Article 9 of the Law, you authorize Medicis to collect, store, process, and, if necessary, transfer your confidential personal data only to affiliated organizations or for purposes strictly necessary for your best medical care. Medicis may send your personal data (both confidential or not) to third parties when: (i) we have your consent thereon, (ii) they are essential for the prevention, diagnosis, or treatment of any medical condition or delivery of health services and you are unable to grant the consent due to a medical condition, as established by the Health regulations and other applicable legal provisions, and that such data processing is performed by a person subject to professional security or equivalent obligation, or (iii) where required by a court order or administrative authority.


In accordance with the provisions of the Act, you have the right to request access to, update (where inaccurate or incorrect), or cancel (where applicable) your personal data provided to Medicis, object to the processing of your data, or revoke the consent granted in accordance with the mechanisms provided by law and that Medicis has implemented, in which case we request you to contact the Responsible Organization manager by phone, by email, or in writing as outlined below:

Name: MEDICIS, S.C Attention: Responsable de Manejo de Datos Personales Address: Km. 39 Carr. Libre Tijuana-Ensenada, Playas de Rosarito, B.C. Phone: 52 (646) 6149200 Email address:


Please note that the requirements for carrying out a request for access, update, cancellation or revocation of your personal data shall contain and be accompanied by at least the following: (i) The holder’s name and address or other means to respond to your request, (ii) Documents that prove your identity or, where applicable, proof of legal representation on your behalf, (iii) The clear and precise description of the personal data which you want to realize any of the above actions, and (iv) Any other item or document that facilitates the location of the personal data. Once the request is made, Medicis will issue a written response, in the terms provided by law, and in case it does not reply, or the reply is not satisfactory, you have the right to appeal to the Federal Institute for Data Protection for its intervention. Also, note that requests for deletion of medical or clinical records cannot be carried out under the provisions of the Health Act because Medicis is obligated to keep these records active in our database for the term provided by law for that purpose. Medicis will allow you to update your personal information, not including medical records, but including whether you want Medicis to contact you about services and new offers.


Medicis, in accordance with the Law, will establish and maintain appropriate administrative, technical, and physical strategies designed to protect your data against damage, loss, alteration, destruction, or unauthorized access. To make your personal data secure, as well as our medical and clinical records, we have implemented a system that provides access only to users and computers with valid passwords and credentials.


Medicis may amend this policy from time to time. If we make any substantial changes to the way we use your personal information, we will notify you by posting a prominent announcement on our web pages as well as email notification to the email address you provided to us.