FAQ’S

1. – How can I become a patient at Sanoviv?FAQ

The first step would be to fill out an online medical history form so we may evaluate your case and determine if you are a candidate and also to indicate which of our programs is the most suitable for your case. Once you complete the form our admissions representative will call you within 48 business hours to do follow up.The second step is optional and consists of a medical phone consult withour admissions doctor who will explain possible treatment options with you. The admissions doctor will be the one to approve your admission. After having the approval of the admissions doctor you will be ready to book your reservation.

2. – How much notice time do I need to book a reservation?

We recommend that you book a reservation at least two to three weeks before your desired arrival day.If necessary, Sanoviv can usually accommodate immediate admissions, but advance notice permits your doctor to conduct a thorough review of your medical information.

3. – What do I need in order to book a reservation?

Admissions will request a minimum $500 USD deposit with a credit card when you make your reservation. Some people prefer to put down 50% or even all of the cost of their program so they don’t have to worry about it later. Deposits are non refundable, however they are transferrable if you need to reschedule or apply them to another program.

4. – Do you accept arrivals any day of the week?

We have set specific arrival days for our various programs. For one week and dental programs, arrival day should be on Sunday. For two week programs, arrival day can be Sunday through Wednesday. For our Integrative Physical program, arrival can be Sunday through Wednesday.

5. – When do I need to pay in full for my program?

Complete payment is required 30 days before arrival.

6. – What payments methods do you accept?

We accept credit card (Visa, Master Card and Discover), bank’s cashier’s check and wire transfers only.

7. – Where is Sanoviv located?

Sanoviv is located in Rosarito, Baja California, Mexico, approximately 60 minutes south of San Diego, California.

8. – Do you provide transportation?

Sanoviv offers transportation to and from locations within the San Diego area, including the airport, bus station, train station, San Diego Convention Center, and specific San Diego hotels. Our shuttle hours are 8am to 1pm only.

9. – May I bring a friend or a family member with me?

Yes. Guests on a medical program are allowed (and encouraged) to have one companion. The companion fee is only $100 USD per day. Companions share the room with the patient. Meals and clothing are included and companions have access to the pools, sauna and all of the regular classes we have available at Sanoviv. We do not allow companions for guests who are on a healthy retreat, education, or other non-medical program.  In these instances, friends and family are welcome to join the retreat at the regular program price based on availability.

10. – Do I need a passport to go to Mexico?

USA and Canadian citizens will require a passport. Other nationalities are strongly advised to contact the Mexican consulate in their countries so they may be informed of the requirements to enter Mexico.

11. – Does Sanoviv take insurance?

Sanoviv does not directly deal with insurance companies. Many insurance companies do not welcome billing/processing for medical services outside their own country. Here is an option you might wish to consider if you want your insurance company to reimburse you for some of the treatments you receive at Sanoviv: Have a Third Party submit a claim to your Insurance Company. Patients from around the world have used this option to reclaim some of their expenses at Sanoviv. Companies like this often translate your records, add medical coding, and file the claim to your insurance company. They follow up with your insurance company to make sure you are properly reimbursed, if possible. Most of these companies charge a percentage of your reimbursement and they are very easy to find by typing “insurance billing agency” into any search engine. For guests from the USA, we recommend two options:

AMERICAN MEDICAL HEALTH ALLIANCE (AMHA)
Phone: (281) 580-1423 Toll-Free: (800) 221-0817 Contact Person: Alex Lopera Website: www.amhabilling.com Email: “alex@amhabilling.com” AMHA will evaluate your insurance benefits free-of-cost and explain to you in detail how the process works. If you decided to proceed AMHA charges an “Administration Fee” of $350, plus a 15% of the collected amount from your medical insurance.
UNITED INTERNATIONAL HEALTH NET, INC (UIHN)
Phone: (619) 425-5083 Fax: (619) 425-4531 Contact Person: Celia Diaz Website: www.uihn.net Email: celia@uihn.net UIHN charges a billing fee of 20% of the collected amount for processing the reimbursement. If client is not eligible for a reimbursement the fee does not apply.

Both companies offer a free call to verify if your medical plan qualifies for reimbursement with your insurance company. These billing companies are not associated with Sanoviv, and Sanoviv does not receive a fee if you use their services. If you find that your insurance company will provide reimbursement for services rendered at Sanoviv, please request the appropriate forms from the accounting department during your Sanoviv stay.

12. – Does Sanoviv offer financing to help me cover the cost of my program?

At Sanoviv, we focus on what we do best – helping you achieve your optimal health. We do not have a lending license that would permit us to offer loans, nor do we have direct access to foundations or other grants, although we encourage you to research what may be available in your local area. For guests from the USA we recommend MedLoan Finance at  www.MedLoanFinance.com  or call 1-800-504-4053. They offer interest-free loans, low repayment plans, and no pre-payment penalty. This company is not associated with Sanoviv and Sanoviv does not receive a fee for their services.For guests from Canada, we recommend Medicard at https://www.medicard.com/credit_application.php Choose your ideal terms from 6 months to 5 years. No application fee. Medicard will pay Sanoviv directly. This company is not associated with Sanoviv and Sanoviv does not receive a fee for their services.

13. – Do you accept children as patients?

The minimum age required to be a patient at Sanoviv is 16 although we might be able to make exceptions on a case by case basis.

14. – What amenities are included in my room?

Each room is an oceanfront suite including a large balcony overlooking the Pacific Ocean. The living area of the room includes a couch and love seat, along with a queen size bed. A television is included in each room, with limited access to certain channels, so that you are not distracted from your detoxification and treatment. Specific suites include a companion room that consists of a single size bed, desk and closet. A large, private bathroom is included in each suite.

15. – Can I leave the Sanoviv premises during my scheduled program?

Sanoviv guests and their companions are required to stay on site and enjoy the many amenities that are offered.

16. – Do I have access to e-mail/computer?

Yes. We have computers with internet access available for you in a special room, allowing you to utilize these tools and yet minimize electromagnetic interference with your healing. You may also choose to bring your laptop.