Guest Stories

Our guests are a living testimonial of the Sanoviv experience. Below, you will find real quotes from real guests. Many of our guests make the trip to Sanoviv because a friend or family member recommended our healing facility. Referrals, or word of mouth, are the number one way people find us. In fact, in any given year, about 50% of our guests are repeat visitors. We hope these comments from our past guests will help you to get a feel for the kind of experience they have had. We look forward to welcoming you to Sanoviv.  **DISCLAIMER: Individual results may vary from person to person.

 


My Sanoviv experience was extraordinary because under one roof, it provided an integrative and holistic approach to healing and wellness that simultaneously treated the body, mind and spirit. The entire staff from top to bottom was very professional, efficient, eternally kind and attentive to whatever needs I had during my busy daily schedule of medical treatments and detox therapies. The two extended hyperthermia sessions to treat my ongoing Lyme disease were the main event for me. Time will tell how effective it was in eliminating the persistent Lyme, but I already feel much improved. So many of my symptoms are gone or are much diminished. A huge part of my treatment plan focused on detoxification and boosting immune function. I now feel totally cleansed and feel that I have accelerated the healing process on my journey back to wellness. UPDATE: I brought my son for Lyme treatment in October 2017, we are both feeling really great after our 107.6F hyperthermia sessions. It seems the high temps killed the Lyme bacteria. We are both getting stronger by the week. We love Sanoviv and I think about my experience there every single day.”*

Thomas Stewart
Penobscot, Maine, USA
Lyme & Chronic Infectious Disease
July 2017


LOVED Sanoviv!!!! First of all, the food was amazing and it was such a treat to have 3 weeks of meals that were healthy and delicious. I had changed my diet as soon as I was diagnosed and the food component has probably been the most difficult so it was a wonderful break from cooking. I can’t describe how mentally relaxing my time was, even though it was 3 weeks of constant treatment. Would have stayed if I could have and would like to come back hopefully in January. My adult kids loved it as well! Thank you again for organizing everything for them and including their transportation. What a treat to have time with each one individually in such a relaxed environment. We had some great quality time…talking, walking and playing cards. They loved the food as well. Can’t wait to go back!”*

Shelley O’Malley
Franklin, Wisconsin, USA
Cancer Support Program, Lung Cancer
November 1, 2016


LOVED Sanoviv!!!! First of all, the food was amazing and it was such a treat to have 3 weeks of meals that were healthy and delicious. I had changed my diet as soon as I was diagnosed and the food component has probably been the most difficult so it was a wonderful break from cooking. I can’t describe how mentally relaxing my time was, even though it was 3 weeks of constant treatment. Would have stayed if I could have and would like to come back hopefully in January. My adult kids loved it as well! Thank you again for organizing everything for them and including their transportation. What a treat to have time with each one individually in such a relaxed environment. We had some great quality time…talking, walking and playing cards. They loved the food as well. Can’t wait to go back!”*

Shelley O’Malley
Franklin, Wisconsin, USA
Cancer Support Program, Lung Cancer
November 1, 2016


Efficiency with compassion. The attitude of hope and attention to individual needs. Warm responsiveness of the staff to answer the same questions asked over and over with patience. I liked the thoroughness of diagnostics and treatments and conservative dental treatment. All done with an attitude of hope and attention to individual needs, efficient diagnosis and treatment was done with warmth and compassion.”*

Paula Lynn Spellman
Ojai, California, USA
Detox & Rejuvenation
October 31, 2016


Life changing. New appreciation of what a true healing environment is all about and how it feels. I received prompt care when I experienced severe neck pain. Was also great to have all the healing modalities available to support my situation as the week progressed. Had my first visit (in my life) with a chiropractor and was able to get over my fear of that type of treatment due to the caring and comforting and competent presence of Raymundo. What did I like best? Everything!”*

Carol Ebert
Dakota, Minnesota, USA
Nurses Health & Education Retreat
October 30, 2016


I have very good news…I am cancer free! After my treatments at Sanoviv, I had the recommended surgery on October 13th with a good report: clear margins and no longer any evidence of metastatic carcinoma. Needless to say, I am very happy. I feel fine and am off the pain medication. I want you to know how happy I am that I came to Sanoviv and received your wonderful attentive care. You are all special to me. I am taking all the supplements you prescribed for me. I miss all of you at Sanoviv and wish I could pop in and thank you for the wonderful part you played in my recovery. I got my miracle!”*

Marjory Salhus
Reno, Nevada, USA
Cancer Support Program, Breast Cancer
October 23, 2016


I had stage 3 breast cancer and I feel that I have been given a new lease on life after the cancerous tumor was removed at Sanoviv. The reassurance of the medical care and the support is extraordinary! I loved the beautiful accommodations and the people who work there. Exceptional care and support that I have never received from any other medical facility. The staff was pleasant, kind, competent, and upbeat. Food was delicious. Smoothies were particularly tasty. Dr. Armonia was perfect in keeping me informed on the treatments and she surely exceeded my expectations. Sanoviv is blessed to have her there. Dr. Alexandra was gentle and truly a no pain dentist. (Wish she would relocate to the state of Virginia.) I received exceptional care by the nurses. They were so kind, encouraging, and totally competent! Raymundo is an outstanding chiropractor. I had pain in my shoulder which he helped and demonstrated exercises for me to do at home to alleviate the pain. The Lab tech drew blood from me twice with no pain! (I have previously been labeled a difficult draw.) There is truly not one thing that did not live up to my expectations and some things exceeded my expectations.”*

Hazel Streb
Midlothian, Virginia, USA
Surgery, Medical Program
Jun 23, 2016


Liked the food, the staff, the medical facility, close to the ocean, cleanliness, and overall comprehensive cancer care. I have stage four breast cancer and before I came to Sanoviv I was tired and unsure of what to do or how to treat cancer naturally. Now, I am stronger, more sure of myself and what to do. The food was excellent quality. The most beneficial treatments were the IVs and the nutritional support.”*

Allison Efaw
Fort Knox, KY, USA
Cancer Support Program
June 9, 2016


Sanoviv was the best medical facility for my diagnosis of cancer that my body could have had. The expert care, wide range of alternative healing methods and state of the art treatments are incomparable. My doctors were, and still are, extremely helpful, flexible and so knowledgeable, supportive and friendly. I know I was quite a challenge for them as well….but they adapted and helped me through very difficult times there. The Bio-Energy sessions were probably my greatest joy while being there. Staff exceptional. Treatments amazing. The efficiency and personal care of all the staff. Professional yet friendly and extremely considerate. Everyone made me feel especially welcome. I know Sanoviv saved my life and I will be forever grateful.”*

Gerda Henderson
Sooke, British Columbia, Canada
Intensive Cancer Program
June 6, 2016


I believe all the treatments I received in the intensive cancer program built upon each other to rid my body of cancer and build up my immune system. Before coming I was tired and worn down from the cancer. I had a lot of pain in the upper stomach area and a large mass in the right breast. Now, I have better energy, the pain is gone and the cancer is stable for now. Hoping for even more healing in the next few months. It was a great learning experience. The peaceful beautiful atmosphere, to the medical treatments, all worked to bring healing to not only my body, but my emotional and spiritual well being. Life Changing! ”*

Linda Gardner
Dolores, Colorado, USA
Intensive Cancer Program
Mar 22, 2016


One of the best decisions made to improve my health. Surgery went well. Doctor was excellent.”*

Allan Matovich
Christina Lake, BC, Canada
Mar 16, 2016


A happy and beneficial experience.”*

Zhao Zheng
Zhong Que, China
Mar 14, 2016


I arrived somewhat stressed and needing and wanting some support to improve my eating habits. I left in a relaxed, almost blissful state, and I felt GREAT.”*

Jo Ann Appleyard
Tubac, AZ, USA
Feb 27, 2016


I was very satisfied with the treatment I received and the medical professional was competent.”*

Carmen Jarry
Chateau Briand, Montreal, Canada
Feb 27, 2016


I have already recommended it to friends.”*

Jacqueline Franks
Tubac, AZ, USA
Feb 26, 2016


Being fed food that was absent sugar, gluten and dairy was eye-opening for me. I had no idea that I would enjoy the food and NOT miss the ingredients that were not used. The experience has given me the courage to try to stay off (or at least strictly limit) those ingredients.”*

Diana Phillips
Chicago, IL, US
Feb 26, 2016


A unique experience unlike any other I have experienced. It is a chance to reset your life in a supportive, healthy, amazing atmosphere.”*

Jennifer Bek
Tubac, AZ, USA
Feb 26, 2016


Extremely friendly and welcoming staff, great education and therapies. My only issue with the dining is that I am not a fan of fish but I do understand why you sometimes serve it. I ate some of it but not all.”*

Jay Faschingbauer
Bloomer, WI, USA
Feb 26, 2016


I love coming to Sanoviv. This was my second time after 12 years and it again was an amazing experience, so nice to see some of the same wonderful staff. I was able to bring two of my girls and a son in law, it was a great experience for them also. Thank you for teaching such a great way to live life. It is so nice to have such friendly and positive people especially when there are people there for some major treatments. Sanoviv is definitely a place you have to come experience to understand what it is all about. So amazing how they treat the whole body!”*

Deanna Tucker
Nyssa, Oregon, USA
Feb 22, 2016


We found the source of a problem I have been having for a long time. We have a treatment plan and we will monitor as we go. The experience was great. I feel like a rat in a laboratory, we are experimenting to see what will work.”*

Nancy Bilodeau
Québec, Canada
Feb 19, 2016


Dr. Visits, dentist, thermography were most beneficial. The whole experience was relaxing and mind easing.”*

Becky Carrubba
Palmdale, California, USA
Feb 17, 2016


Loved the calming atmosphere and smiling Sanoviv staff. The food was wonderful. The max pulse shows that EMF exposure is having more of an effect on my body than I knew and I need to take more steps to counteract its effects. So grateful that a place like Sanoviv exists for people who really need to heal their WHOLE body and mind. All services were fantastic.”*

Jodie Campbell
Alberta, Canada
Feb 16, 2016


Awesome and great variety, the staff was very attentive. It was nice to eat dairy, gluten, caffeine free for a week. Dr. Labrada was amazing, he was very thorough and came up with reasons why something hurt. I never knew that muscles were related to organs. The thermography gave me peace of mind.”*

Lynn Dick
Delta, British Columbia, Canada
Feb 15, 2016


Good morning, now that I am back home I want to be back at Sanoviv! I hope to go back for more Chelation and Hyperbaric. I loved everything, The care was most outstanding and monumental in many ways. I have heavy metals in my brain and was having side effects from it. But now, my thinking has improved and I have changed my diet. For me it was perfect as I was treated with such love and care.”*

Jacqueline Polanski
Plantsville, CT, USA
Feb 15, 2016


The food was amazing!! The educational sessions were also great.”*

Susan Stevenson
London, Ontario, Canada
Feb 12, 2016


The knowledge each staff member, doctor, nurse, nutritionist bestowed. I really enjoyed the food and the fact that everyone there works as a team! Very well put together and organized!! The different health and medical programs are awesome! I learned what living day to day harm I personally can do to my body. The colonic helped me a lot and I personally really loved everything. The physical therapy appointment for me was much needed. I really did benefit from that a lot. All the quiet room exams I know helped and that was always a very relaxing, calm atmosphere. This is definitely a place a person needs to visit at least every other year just to keep in check with our bodies, learn how completely and connected we were created and give your body a break from all the toxins we are exposed to.”*

Kendee Ishida
Adrian, Oregon, USA
Feb 10, 2016


Sanoviv is by far the most luxurious, peaceful, toxin-free, relaxing, healing environment I’ve ever experienced. Special thanks to Joel – he is always so helpful, friendly and a great driver! I love seeing his smiling face waiting for me at the airport and listening to his stories. Can I put in a special request to always have him as my driver?! And, oh, the laughter yoga with Fernando was so much fun! I literally could not stop laughing!! Wish I could do his class every day! :)”*

Michelle Hargrave
Kelowna, British Columbia, Canada
Feb 09, 2016


I have been to Sanoviv 3 times now, and my experience is a heavenly experience, relaxing.”*

Laura Barry
Helena, Montana, USA
Feb 09, 2016


Everyone was so helpful and loving.”*

Kaylee Tucker
Nyssa, Oregon, USA
Feb 08, 2016


Very informative. The best part is the people.”*

Rachell Peterson
North Pole, Alaska, USA
Feb 06, 2016


Before coming to Sanoviv, I had adrenal exhaustion, allergies, chronic sinusitis. I was constantly exhausted and run down, sick all the time with congestion, allergies and sinus infections. Now, I am feeling much better. My body was able to rest and reset. I would say I am 50% better after two weeks at Sanoviv. P.S. I have stayed at [another facility] and much prefer the facilities at Sanoviv. The non-toxic, clean and simplistic environment is unparalleled. I love the organic clothes provided and the natural toiletries provided–for someone who has multiple allergies and chemical sensitivities it was perfect. The view is spectacular, my room on the 8th floor was perfect. I loved the fresh air, sleeping to the sound of ocean waves and perfect temperature in the room (no heat or cooling needed!). I thought everything was clean, non-toxic and therapeutic.”*

Allison Lubert
Haverford, PA, USA
Feb 02, 2016


After visiting doctors for over 4 decades with no root cause of my health issue, the Medical staff at Sanoviv found the problem during the Integrative Physical. I was skeptical when I arrived because of the many “alternative” types of tests and treatments but I left Sanoviv completely convinced and in awe of the results. The experience changed my life. Before coming to Sanoviv I had a Hormone imbalance, low energy, overweight, experiencing hair loss, menopausal symptoms (hot flashes, night sweats), fatigue. I was addicted to caffeine, sugar, carbs. I also ate gluten and dairy. I’ve lost 8 pounds since arriving at Sanoviv 8 days ago. I am no longer addicted to caffeine, sugar, carbs. I am avoiding dairy and gluten. My mental focus is better, I have more energy, and feel better overall. The experience changed my life. ”*

Dianne Bilderback
Las Vegas, NV, USA
Feb 02, 2016


I came to Sanoviv because I had a thyroid goiter and tremors in my arm. I felt very slow. My energy has improved. I’m optimistic that with all the assistance I received at Sanoviv, I can help myself get better. I will need more treatments on my arm which I will get locally. I was immersed in a caring environment, where extensive evaluations of my current health made it possible to create recommendations that will truly assist me to continue improving my well-being.”*

Cynthia Rowley
Campo, California, USA
Feb 01, 2016


The doctors are top notch and extremely compassionate. The fact that all the doctors come together and provide you with the big picture of your overall health. The lectures were all amazing and there is so much that I have been able to take away to apply in my life. Beautiful surroundings that just feel healthy. The food was wonderful and now, even though I ate well before, the importance of eating organic is embedded in mind.

Even though i was devastated when i was loosing my hair [before going to Sanoviv], I am almost glad it happened because maybe I would not have been as motivated to go. The staff was so helpful and friendly. I would say that Sanoviv is the only hospital in the world where you can’t wait to go back!”*

Connie Cumming
Puntarenas, Costa Rica


I can’t believe there is something so great as Sanoviv. I will look forward to teaching myself and my family what I have learned. Awesome.”*

Louise Johnson
Calgary, Alberta, Canada


Every thing was absolutely beautiful , I love their food method of healing. Everything was up to my expectation. It’s paradise.”*

Maria del Carmen
Alhambra, California, USA


I have never stayed at a similar health facility, but my stay at Sanoviv was been better than a 5 star hotel.”*

Claudia Rodriguez
El Paso, Texas, USA


I hadn’t planned on my trip being a medical plan but had developed a medical condition. The staff arranged tests and consults and diagnosis for a potentially severe condition and offered crucial support and treatment and follow up instructions.”*

Kerry Parke
Whitby, Ontario, Canada


Every thing was absolutely beautiful , I love their food method of healing.  Everything was up to my expectation.  It’s paradise.”*

Maria del Carmen
Alhambra, California, USA


Dear Friends at Sanoviv!

It is hard to believe that it is already 6+ weeks since I was a patient at Sanoviv. The internal healing that began because of the protocol performed at Sanoviv are now beginning to manifest externally:

1. When I arrived at Sanoviv I was on 2 blood pressure medications and also had a 3rd as backup. I am now taking 1/2 of the dosage of only ONE of the three. The others have been eliminated.

2. I have FULL RANGE of motion on my right side where the surgery to remove the tumor was performed. My chiropractor here said that most patients he sees only have about 1/2 of the range of motion at this point of healing!

3. The week before I went to Sanoviv, I had a regular dental cleaning. There were 14 gum pockets 4 mm in size that have we have been battling for years. Just last week at a cleaning I had only 4 gum pockets of 4 mm!!!

4. I am eliminating wastes so much better (Thanks, Elizabeth) and no longer have bouts of constipation.

I hope by reading this good report that you are encouraged in the work you do, because each of you play a significant part in the total restoration of patients!!!!

Blessings from Wisconsin.”*

 Jonel
Kewaunee, Wisconsin, USA


Every single person I met at Sanoviv was incredibly welcoming and understanding. Everyone really seemed to genuinely want to help improve the quality of my life. There was no judgement about what kind of help I might need (no judgmental stigma around mental health). I was treated as a whole person, not as my illness.

I think the whole body approach is absolutely necessary. I think my life has changed for the better and will continue to get better, because my body and symptoms were treated as a whole. It wasn’t just trying to mask individual symptoms, but getting to the root of the problem. I believe for me personally, the physiotherapy, colonics and diet change were the most beneficial to my particular situation.

Life changing. I’ve been empowered to take my health into my own hands and continue on my journey to wellness.”*

Stephanie Cunningham
Cowichan Bay, British Columbia, Canada


An oasis of health in a beautiful setting that resulted in a changed life full of enthusiasm to live a VITAL and joyful life!  The delicious food, the attention to detail from everyone at Sanoviv and the view from my room .   I am a relatively healthy person so the totality of the program was of upmost help. It was WONDERFUL to have a road map to improving my health!”*

Alma Nietol
Glendale, California, USA


The facility is an East meets West hybrid of health. There is nothing they can’t help you deal with in your journey to optimal health. I was there for 23 days, and I think I received about everything the dining room offered. Aldo is a culinary God, I have no complaints.

Dr. Danielle was amazeballs! Every question was answered, every update given clearly, and every encounter was warm and loving. Dr. Claudia is the finest dentist I’ve ever met. I wish I could’ve brought her back home to keep my whole families mouths healthy.   I bonded easily with Jonas, he’s a rock star therapist.”*

Heather Arundel
Seal Beach, California, USA


Everyone I came in contact with; from the doctors to the cleaning staff were fantastic. The physical was impressive. This was a real eye opening experience. One of the best choices I have ever made. I feel like the whole team at Sanoviv really cares about my well being. Thank you all so much.”*

Megan Aldous
Nampa, Idaho, USA


Everything! Specially all staff are very friendly and that made our stay so positive. It was a most dynamic experience and gave me a new hope for life.”*

Misuharu Suzuki
Tokyo, Japan


I loved every aspect of Sanoviv from the beautiful location to the food to the doctors to the entire staff. It was just a wonderful experience.  The different tests to show all body organs and their functioning was very beneficial. And for them to make me a vaccine to help my immune system will be just what I needed. The doctors were the best. I can’t say enough about Sanoviv.  I always dreamed of a place like Sanoviv where one person could go and be treated knowing that a team of doctors have input into your case and that you are under the best care. And Sanoviv fits all these dreams. Love Sanoviv.”*

Jayme Brooks
Sherwood, Wisconsin, USA


We expected the highest level of healing knowledge and technology. We were not disappointed, and what impressed us the most was the perspective and attitude of the entire staff and even the guests. Everyone beamed with joy, and there were hugs and kisses everywhere.

The dental exam and analysis surprised me the most and will need the most follow-up treatment. The blood analysis was very enlightening and answered my primary reason for visiting. The body work by Fernando was my favorite and I believe the most helpful of all my experiences at Sanoviv. Ricardo’s fitness sessions were the most fun! Fernando’s meditations were so uplifting that they brought tears to my eyes.

I could say that Sanoviv is run by the angels. Our stay was the most wonderful that I could imagine!

The emphasis upon a non-toxic environment and its provision is superb. Sanoviv is the only place where I’ve been able to swim in a non-toxic pool and relax in a non-toxic thermal pool. I normally swim in natural streams and pools in Hawaii and in the ocean. These are generally non-toxic, but everywhere else the swimming pools are filled with toxic chemicals.”*

Kenneth John Schmitt
Hawaii, USA

* DISCLAIMER: Individual results may vary from person to person.  There is no guarantee of specific outcomes or results.

Terms of Use Agreement

Use of this website constitutes your acceptance of these Terms of Use. This Agreement describes the entire terms and conditions for use of Sanoviv.com.

Content Use and Ownership

All content on Sanoviv.com is copyrighted and you are not permitted to copy images, text, video, or other content from Sanoviv.com to be published or broadcast in any form, whether print or electronic, in any media or website. You may browse, print, and use the information for your own personal use only. All Sanoviv.com content is owned by AMAREVITA S. de R.L. de C.V., dba: Sanoviv Medical Institute, located in Baja California, México. By using this website, the user specifically agrees to be bound by the laws of Baja California, México and to be subject to the jurisdiction of the courts of the city of Playas de Rosarito, Baja California, México, expressly waiving any other jurisdiction or venue which may correspond to the user’s physical location when accessing the content, or for any other reason. Data collected at Sanoviv.com is handled according to our Privacy Notice and Policy, also available at Sanoviv.com.

Health or Medical Information

Sanoviv.com contains information about health practices or medical services that may be available at Sanoviv Medical Institute, located in Baja California, México. This content is for information/educational purposes only and is not intended to be used as a substitute for medical advice. Information contained on Sanoviv.com is not intended to be used to prevent, diagnose, treat, or cure any illness or condition. Recognizing that healthcare is an inexact science, Sanoviv does not guarantee any specific outcomes or results. Therefore, nothing on this website shall be construed as offering a promise or expectation of any result or outcome. Patient testimonials or stories shall in no way imply that your results will be similar. Individual results very from person to person.

Intended Audience

Sanoviv.com is an informational website that is primarily intended for residents or visitors of Baja California, México. Users who access this information in areas outside of Baja California, México specifically understand and acknowledge that services described may not be available in the area where they reside, and that accessing this information in no way represents a solicitation or recommendation to receive services that may not be available in their area. Information about medical treatments, diagnostics, or services should in no way be considered an attempt to practice medicine online, or in any jurisdiction other than Baja California, México. Patients who choose to travel to Baja California, México, will then be under the jurisdiction of the local laws.

Trade Name

The trade name “Sanoviv Medical Institute” along with Sanoviv trademarks, logos, and banners are the property of AMAREVITA S. de R.L. de C.V. You may use the name Sanoviv only in connection with links directed to a location within Sanoviv.com. You may not use our trade name “Sanoviv” or any other word or phrase combination which may be interpreted as use of our trade name.

Limitation of Liability

We will not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Agreement, even if we have been advised of the possibility of such damages. While we make every effort to verify the accuracy of our information and content, we will not be liable for errors or misrepresentations which may be present.

Disclaimers

We make no express or implied warranties or representations with respect to the use of information contained on Sanoviv.com. In addition, we make no representation that the operation of our site or sites will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. The laws of Baja California, México will govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the courts of the city of Playas de Rosarito, Baja California, México, and you irrevocably consent to the jurisdiction of such courts. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement. By browsing, viewing, or using Sanoviv.com in any way, you acknowledge that you have read this agreement and agree to all its terms and conditions.

Privacy Notice and Policy Statement

Dear owner of personal data:

 
This Privacy Notice (hereinafter the "Privacy Notice") is given in compliance with Article 3 section VI, 9, 15, 16, 17 and other applicable provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the "Law"), to inform you about your rights relating to the management, update, transfer and control of personal data, including sensitive personal data (hereinafter "Personal Data") held by the responsible organization identified below.
 

RESPONSIBLE ORGANIZATION IDENTIFICATION:

 
Name: AMAREVITA S. de R.L. de C.V. (hereinafter "AMAREVITA" and/or "Responsible")
Address: KM. 39 39 Carretera Libre Tijuana-Ensenada, sin número Playas de Rosarito, Baja California, C.P. 22710, en los Estados Unidos Mexicanos.
 

GATHERING AND USE OF PERSONAL DATA.

 
AMAREVITA gathers Personal Data when you fill a contact form online, request a medical consultation, or communicate with an admissions representative. When you do so, AMAREVITA gathers the following personal data: full name, nickname, gender, date of birth, full address, occupation, phone numbers contact, skype account, e-mail address, payment information, marital status, language, clothing size, transportation or travel information, name, phone and relationship of a person to contact in case of emergency, as well as information about how you heard about AMAREVITA. Likewise, AMAREVITA gathers the following sensitive personal data:: race, religious preferences, summary of medical history, health status, medical diagnoses, medical tests, medical treatment history, physical status, mental illness history, mental status (including whether or not you have ever been hospitalized for mental or emotional problems), allergies, dietary needs, infectious illnesses, and your exposure to current or past use of medications or supplements, including use of alcohol, tobacco or drugs, and family medical history.
 
When you have medical consultations and answer questions about your medical history, we save all your answers in Promedicis (our electronic health record system). If you provide copies of medical records, they may be stored electronically, on paper, or in another media format.
 
AMAREVITA uses, manages and stores your Personal Data. This use of your Personal Data is intended for the following purposes: (I) To fulfill your request for health services, (II) To provide medical advice; (III) To contact you after departure for follow up; (IV) To inform you about special, events, and new products, (V) To create your Medical Records and process them in compliance with health regulations, (VI) for statistical and internal reporting, and (VII) To issue charges to your bank card when applicable.
 
The purposes indicated on the Subsections (I), (II), (III), (V), (VI) and (VII) are those which give origin and are necessary for the existence, maintaining and compliance regarding the relationship between you and AMAREVITA.
 
The purpose indicated in Subsection (IV) is for merchandising, publicity and commercial prospection.
 

AUTHORIZATION, TRANSFER AND DISCLOSURE OF PERSONAL INFORMATION

 

By signing this document, whether by hand, electronic signature, or authorization granted by any other authentication mechanism implemented by the Responsible for such effect, in compliance with article 9 of the Law, you authorize AMAREVITA to gather, store, process, and transfer your Personal Data only to affiliated organizations of the medical industry or sector, for purposes strictly necessary for your medical care. AMAREVITA may send your Personal Data to third parties only when (I) We have your consent thereon, (II) They are essential for the prevention, diagnosis, or treatment of any medical condition or delivery of health services and you are unable to grant the consent due to a medical condition, as established by the Health regulations and other applicable legal provisions, and that such data processing is performed by a person subject to professional security or equivalent obligation, or (III) By a court order or administrative authority order.

 

In accordance with Mexican law, we maintain an official medical file in Spanish for each patient admitted to AMAREVITA. This official document may not be released to the patient, or any other parties, unless required by a court order, or from administrative authority, in the jurisdiction of Playas de Rosarito, Baja California, Estados Unidos Mexicanos. Patients may have access to medical test results, doctor discharge notes, and doctor recommendations, but they may not have access to the full official medical file.

 

UPDATES, ACCESS, AND PREFERENCES

 

In accordance with the provisions of the Law, you have the right to request Access to, Update (where inaccurate or incorrect), Cancel, or Oppose (where applicable) your Personal Data provided to AMAREVITA, object to the processing of your Personal Data, or Revoke the consent granted in accordance with the mechanisms provided by Law and that AMAREVITA has implemented, in which case we request you to contact the AMAREVITA´s Responsible Personal Data manager in writing by email or mail, as outlined below:

Name: AMAREVITA S. de R.L. de C.V.

Attention: Responsable de Manejo de Datos Personales

Address: Km.39 Carretera Libre Tijuana-Ensenada sin número, Playas de Rosarito, Baja California, C.P. 22710, Estados Unidos Mexicanos.

Phone Number: 52 (661) 614 9200

Email address: aftercare@sanoviv.com

 

PRIVACY NOTICE

 

Please note that in order to process a request to access, update, cancel or revoke your personal data, the request must contain and be accompanied by at least the following: (I) The holder’s name and address or other means to respond to your request, (II) Documents that prove your identity or, where applicable, proof of legal representation on your behalf, (III) The clear and precise description of the personal data which you want to realize any of the above actions, and (IV) Any other item that facilitates the location of the personal data.

 

Once the request is made, AMAREVITA will issue a written response, in the terms provided by the Law, and in case it does not reply, or the reply is not satisfactory, you have the right to appear before the National Institute of Transparency, Access to Information and Protection of Personal Data to request its intervention. Also, note that requests for deletion, modification, or access to medical or clinical records cannot be carried out under the provisions of the Health Law because AMAREVITA is obligated to keep these records active and confidential in our database for the term provided by Health Law for that purpose. AMAREVITA will allow you to update your personal information, not including medical records, including whether you want AMAREVITA to contact you about services and new offers.

 

SECURITY

 

AMAREVITA, in accordance with the Law, will establish and maintain appropriate administrative, technical, and physical strategies designed to protect your Personal Data against damage, loss, alteration, destruction, or unauthorized access. To make your personal data secure, as well as our medical and clinical records, we have implemented a system that provides access only to users and computers with valid passwords and credentials.

 

CHANGES TO THIS PRIVACY NOTICE

 

AMAREVITA may amend this privacy notice from time to time. If we make any substantial changes to the way we use your Personal Data, we will notify you by posting a prominent announcement on our web page or by email notification to the email address you provided to us.

Aviso de privacidad y declaración de política

 

Estimado propietario de la información personal:

 

Este Aviso de Privacidad (en adelante, el "Aviso de Privacidad") se otorga de conformidad con el Artículo 3 fracción VI, 9, 15, 16, 17 y otras disposiciones aplicables de la Ley Federal de Protección de Datos Personales en Posesión de los Particulares (en adelante la "Ley"), para informarle acerca de sus derechos relacionados con la gestión, actualización, transferencia y control de sus datos personales, incluyendo datos personales sensibles(en adelante, "Datos Personales") mantenidos por la organización responsable identificada a continuación.

 

IDENTIFICACIÓN DE LA ORGANIZACIÓN RESPONSABLE:

 
Nombre:: AMAREVITA S. de R.L. de C.V. (en adelante "AMAREVITA" /o "Responsable")
Domicilio:: KM. 39 Carretera Libre Tijuana-Ensenada, sin número Playas de Rosarito, Baja California, C.P. 22710, en los Estados Unidos Mexicanos.

 

 

RECOPILACIÓN Y USO DE LOS DATOS PERSONALES.

 

AMAREVITA recopila de Usted Datos Personales cuando usted llena un formulario de contacto en línea, solicita una consulta médica o se comunica con un representante de admisiones. Cuando lo hace, AMAREVITA recopila de usted Datos Personales generales consistentes en; nombre completo, sobrenombre, genero, fecha de nacimiento, domicilio completo, ocupación, números telefónicos de contacto, cuenta de Skype, dirección de correo electrónico, información de medios de pago, estado civil, idioma, talla de vestimenta, información relevante de transportación o viaje, nombre, datos de contacto y tipo de relación con terceras personas que puedan ser contactadas en caso de emergencia, e información sobre como escucho de AMAREVITA. Asimismo, AMAREVITA recopila de usted datos personales sensibles, consistentes en: raza, preferencias religiosas, resumen de historial médico, estado de salud actual, diagnósticos médicos, exámenes médicos, historial de tratamientos médicos, estado físico, historial médico sobre enfermedades mentales, estado mental (incluyendo si usted ha sido o no hospitalizado por problemas mentales o emocionales), alergias, necesidades dietéticas, enfermedades infecciosas, y su exposición a las mismas, uso de medicamentos o suplementos, incluyendo la ingesta de alcohol, tabaco, o alguna droga, y el historial médico de su familia.

 

Cuando tiene consultas médicas y responde preguntas sobre su historial médico, guardamos todas sus respuestas en Promedicis (nuestro sistema de registro de salud electrónico). Si usted provee copias de registros médicos, estos pueden ser guardados electrónicamente, en papel, o en cualquier otro formato.

 

AMAREVITA utiliza, gestiona y almacena sus Datos Personales. Este uso de sus Datos Personales está destinado a los siguientes propósitos: (I) Cumplir con su solicitud de servicios de salud, (II) Proporcionar asesoramiento médico; (III) Ponerse en contacto con usted después de su partida para el seguimiento; (IV) Para informarle sobre eventos especiales y nuevos productos, (V) Crear su Registro Médico y procesarlos de acuerdo con las regulaciones de salud, (VI) Para reportes estadísticos e internos, y (VII) Emitir cargos a su Tarjeta bancaria cuando sea aplicable.

 

Las finalidades indicadas en los incisos (I), (II), (III), (V), (VI) y (VII) anteriores, son aquellas que dan origen y son necesarias para la existencia, mantenimiento y cumplimento de la relación jurídica entre Usted y AMAREVITA.

 

La finalidad indicada en el inciso (IV) es aquella utilizada para fines mercadológicos, de publicidad y prospección comercial.

 

AUTORIZACION, TRANSFERENCIA Y DIVULGACION DE INFORMACION PERSONAL.

 

Al firmar este documento; ya sea a mano, con firma electrónica o autorización otorgada por cualquier otro mecanismo de identidad implementado por el Responsable, para tal efecto de conformidad con el artículo 9 de la Ley; autoriza a AMAREVITA a recopilar, almacenar, procesar y transferir sus Datos Personales sólo a organizaciones afiliadas de la industria y sector médico para fines estrictamente necesarios para su atención médica. AMAREVITA podrá enviar sus Datos Personales a terceros solamente cuando; (I) Tengamos su consentimiento al respecto, (II) Sean esenciales para la prevención, diagnóstico o tratamiento de cualquier condición médica o prestación de servicios de salud y Usted no pueda otorgarnos el consentimiento debido a alguna condición m&emedica;dica, de acuerdo a lo establecido en los reglamentos de salud y otras disposiciones legales aplicables, y que dicho procesamiento de datos sea realizado por una persona con garantía profesional o equivalente, y (III) Por Orden judicial o de Autoridad Administrativa.

 

De acuerdo a las leyes mexicanas, nosotros guardamos un archivo médico oficial en español para cada paciente admitido a AMAREVITA. Este documento oficial no puede ser entregado al paciente, o a terceros, al menos que sea requerido por una orden judicial, u otra autoridad administrativa, en la jurisdicción de Playas de Rosarito, Baja California, Estados Unidos Mexicanos. Los pacientes tienen acceso a los resultados de sus exámenes médicos, el alta del médico y las recomendaciones del médico, pero no tienen acceso al archivo médico completo oficial.

 

ACTUALIZACIONES, ACCESO Y PREFERENCIAS.

 

De acuerdo con las disposiciones de la Ley, Usted tiene el derecho de solicitar el Acceso a; Actualizar (cuando sea inexacto o incorrecto), Cancelar (si procede) sus Datos Personales proporcionados a AMAREVITA, Oponerse al procesamiento de sus Datos Personales, o Revocar el consentimiento otorgado de acuerdo con los mecanismos previstos por la Ley y que AMAREVITA ha implementado, en cuyo caso le pedimos que se comunique con el responsable de AMAREVITA por teléfono, por correo electrónico o por escrito como se indica a continuación:

Nombre: AMAREVITA S. de R.L. de C.V.

Atención: Responsable de Manejo de Datos Personales

Domicilio: Km.39 Carretera Libre Tijuana-Ensenada sin número, Playas de Rosarito, Baja California, C.P. 22710, Estados Unidos Mexicanos.

Número telefónico: 52 (661) 614 9200

Correo Electrónico: aftercare@sanoviv.com

 

AVISO DE PRIVACIDAD.

 

Tenga en cuenta que los requisitos para realizar una solicitud de Acceso, Actualización, Cancelación o Revocación de sus datos personales deberán contener e ir acompañados de al menos, lo siguiente: (I) El nombre y la dirección del titular y otros medios para responder a su solicitud, (II) Documentos que prueben su identidad o en su caso, prueba de representación legal en su nombre, (III) La descripción clara y precisa de los Datos Personales que desea realizar a cualquiera de las acciones anteriores, y (IV) Cualquier otro elemento que facilite la localización de los Datos Personales.

 

Una vez realizada la solicitud, AMAREVITA emitirá una respuesta por escrito, en los términos previstos por la Ley, y en caso de que no responda, o si la respuesta no es satisfactoria, usted tiene derecho a acudir ante el Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales a solicitar su intervención. Asimismo, tenga en cuenta que las solicitudes de supresión, modificación o acceso a los registros médicos o clínicos no pueden llevarse a cabo de conformidad con las disposiciones de la Ley de Salud porque AMAREVITA está obligado a mantener estos registros activos en nuestra base de datos durante el plazo previsto por la Ley de Salud, para ese propósito AMAREVITA le permitirá actualizar su información personal, sin incluir los registros médicos, incluyendo, si desea; que AMAREVITA se comunique con usted acerca de los servicios y las nuevas ofertas.

 

SEGURIDAD

 

AMAREVITA, de acuerdo con la Ley, establecerá y mantendrá estrategias administrativas, técnicas y físicas apropiadas diseñadas para proteger sus Datos Personales contra daños, pérdida, alteración, destrucción o acceso no autorizado. Para proteger sus Datos Personales, así como nuestros registros médicos y clínicos, hemos implementado un sistema que proporciona acceso sólo a usuarios y procesadores con contraseñas y credenciales válidas.

 

CAMBIOS A ESTE AVISO DE PRIVACIDAD.

 

AMAREVITA puede reformar el aviso de privacidad política de tiempo en tiempo. Si realizamos cambios sustanciales en la forma en que utilizamos sus Datos Personales, le notificaremos publicando un anuncio en nuestra página de internet, así como una notificación por correo electrónico a la dirección de correo electrónico que usted nos proporcionó.