Privacy Notice and Policy Statement

By using this website, I acknowledge that I understand and accept the provisions of this Privacy Notice and Policy Statement. I understand and agree that any personal data I submit will be used, maintained, updated, transferred, and processed as indicated below.

Dear owner of personal data: This Privacy Notice (hereinafter the “Privacy Notice”) is given in compliance with Article 3 Section VI, 9, 15, 16, 17 and other applicable provisions of the Mexican Federal Law on protection of personal data held by non-government organizations (hereinafter the “Act”), to inform you about your rights relating to the management, update, transfer and control of confidential personal data (hereinafter “Personal Data”) held by the responsible organization identified below.

RESPONSIBLE ORGANIZATION IDENTIFICATION:

Name: AMAREVITA S. de R.L. de C.V. (hereinafter “AMAREVITA and/or Responsible”)
Address: KM. 39 Carr. Libre Tijuana-Ensenada, Playas de Rosarito, B.C., México.

CAPTURE AND USE OF PERSONAL INFORMATION

  • AMAREVITA collects personally identifiable information when you fill a contact form online, request a medical consultation, or communicate with an admissions representative. When you do so, we ask for confidential information such as your name, address, email address, phone numbers, race, allergies, payment information, medications and drugs you are or have been taking, health background, and current state of health.
  • When you have medical consultations and answer questions about your medical history, we save all your answers in Promedicis (our electronic health record system). If you provide copies of medical records, they may be stored electronically, on paper, or in another media format.
  • AMAREVITA uses, manages and stores your Personal Data, both general and confidential. This use is intended for, but not limited to, the following purposes: (I) to fulfill your request for health services, (II) to provide medical advice; (III) to contact you after departure for follow up; (IV) to inform you about special, events, and new products, (V ) to create your Medical Records and process them in compliance with health regulations, (VI) for statistical and internal reporting, and (VII) to issue charges to your bank card when applicable.

AUTHORIZATION, TRANSFER AND DISCLOSURE OF PERSONAL INFORMATION

By signing this document, whether by hand, electronic signature, or authorization granted by any other authentication mechanism implemented by the responsible for such effect, in compliance with Article 9 of the law, you authorize AMAREVITA to collect, store, process, and, if necessary, transfer your confidential personal data only to affiliated organizations or for purposes strictly necessary for your medical care. AMAREVITA may send your personal data (both confidential or not) to third parties only when (I) we have your consent thereon, (II) they are essential for the prevention, diagnosis, or treatment of any medical condition or delivery of health services and you are unable to grant the consent due to a medical condition, as established by the Health regulations and other applicable legal provisions, and that such data processing is performed by a person subject to professional security or equivalent obligation, or (III) where required by a court order or administrative authority.

In accordance with Mexican law, we maintain an official medical file in Spanish for each patient admitted to AMAREVITA. This official document may not be released to the patient, or any other parties, unless required by a court order, or other administrative authority, in the jurisdiction of Playas de Rosarito, Baja California, Mexico. Patients may have access to medical test results, doctor discharge notes, and doctor recommendations, but they may not have access to the full official medical file.

UPDATES, ACCESS, AND PREFERENCES

In accordance with the provisions of the Act, you have the right to request access to, update (where inaccurate or incorrect), or cancel (where applicable) your personal data provided to AMAREVITA, object to the processing of your data, or revoke the consent granted in accordance with the mechanisms provided by law and that AMAREVITA has implemented, in which case we request you to contact the Responsible Organization manager in writing by email or mail, as outlined below:

Name: AMAREVITA S. de R.L. de C.V.
Attention: Responsable de Manejo de Datos Personales
Address: Km.39 Carr. Libre Tijuana-Ensenada, Playas de Rosarito, B.C.
Phone Number: 52 (661) 614 9200
Email address: aftercare@sanoviv.com

PRIVACY NOTICE

Please note that in order to process a request to access, update, cancel or revoke your personal data, the request must contain and be accompanied by at least the following: (I) The holder’s name and address or other means to respond to your request, (II) Documents that prove your identity or, where applicable , proof of legal representation on your behalf, (III) The clear and precise description of the personal data which you want to realize any of the above actions, and (IV) Any other item that facilitates the location of the personal data. Once the request is made, AMAREVITA will issue a written response, in the terms provided by the law, and in case it does not reply, or the reply is not satisfactory, you have the right to appeal to the Federal Institute for Data Protection for its intervention. Also, note that requests for deletion, modification, or access to medical or clinical records cannot be carried out under the provisions of the Health Act because AMAREVITA is obligated to keep these records active and confidential in our database for the term provided by law for that purpose. AMAREVITA will allow you to update your personal information, not including medical records, including whether you want AMAREVITA to contact you about services and new offers.

SECURITY

AMAREVITA, in accordance with the Law, will establish and maintain appropriate administrative, technical, and physical strategies designed to protect your data against damage, loss, alteration, destruction, or unauthorized access. To make your personal data secure, as well as our medical and clinical records, we have implemented a system that provides access only to users and computers with valid passwords and credentials.

CHANGES TO THIS PRIVACY NOTICE

AMAREVITA may amend this policy from time to time. If we make any substantial changes to the way we use your personal information, we will notify you by posting the update on our web pages or by email notification to the email address you provided to us.